Steven Shay
Steven Shay
Steven Shay
Steven Shay
Product Design & UX Leader
15+ years crafting scalable enterprise & SaaS experiences |
Passionate about impact, collaboration, and AI |
Open to new roles
Product Design & UX Leader
15+ years crafting scalable enterprise & SaaS experiences | Passionate about impact, collaboration, and AI | Open to new roles
Product Design & UX Leader
15+ years crafting scalable enterprise & SaaS experiences | Passionate about impact, collaboration, and AI |
Open to new roles
Product Design & UX Leader
15+ years crafting scalable enterprise & SaaS experiences | Passionate about impact, collaboration, and AI | Open to new roles
Trusted to lead UX & Product Design by some amazing brands
Trusted to lead UX & Product Design by some amazing brands
Recent Work
Leading Product Design across three SaaS products
Driving innovation in L'Oréal's global web experiences
Boosting orders with a new site, app, and loyalty program
Successful UX overhaul boosts appointments by 153%
Growing engagement and donations by revitalizing 3 websites
Creating a flexible, dealer-informed, lead-enablement platform
Learn more about these projects
Recent Work
Leading Product Design across three SaaS products
Driving innovation in L'Oréal's global web experiences
Boosting orders with a new site, app, and loyalty program
Successful UX overhaul boosts appointments by 153%
Growing engagement and donations by revitalizing three websites
Creating a flexible, dealer-informed, lead-enablement platform
Learn more about these projects
Recent Work
Leading Product Design across three SaaS products
Driving innovation in L'Oréal's global web experiences
Boosting orders with a new site, app, and loyalty program
Successful UX overhaul boosts appointments by 153%
Growing engagement and donations by revitalizing three websites
Creating a flexible, dealer-informed, lead-enablement platform
Learn more about these projects
Recent Work
Leading Product Design across three SaaS products
Driving innovation in L'Oréal's global web experiences
Boosting orders with a new site, app, and loyalty program
Successful UX overhaul boosts appointments by 153%
Growing engagement and donations by revitalizing 3 websites
Creating a flexible, dealer-informed, lead-enablement platform
Learn more about these projects
Superpowers
Superpowers
Some of the skills I leverage as a design leader
Some of the skills I leverage as a design leader
Impact-Driven Leadership
Impact-Driven Leadership
Guiding diverse research and design teams and cross-functional partners through the chaos of data and choices towards making impact for users and the business through amazing experiences.
Guiding diverse research and design teams and cross-functional partners through the chaos of data and choices towards making impact for users and the business through amazing experiences.
Guiding diverse research and design teams and cross-functional partners through the chaos of data and choices towards making impact for users and the business through amazing experiences.
Experience Strategy
Experience
Strategy
Leading teams to craft clear, cohesive experience strategies that work for all personas across the customer journey, driving toward the organization's vision and business goals.
Leading teams to craft clear, cohesive experience strategies that work for all personas across the customer journey, driving toward the organization's vision and business goals.
Leading teams to craft clear, cohesive experience strategies that work for all personas across the customer journey, driving toward the organization's vision and business goals.
Innovative UX
Catalyst for
Innovation
Innovative UX
Merging Design Thinking with the latest UX research and design approaches and tools, I coach and guide design teams to be bold and create innovative products that customers love.
Merging Design Thinking with the latest UX research and design approaches and tools, I coach and guide design teams to be bold and create innovative products that customers love.
Merging Design Thinking with the latest UX research and design approaches and tools, I coach and guide design teams to be bold and create innovative products that customers love.
Stakeholder-Whisperer
Stakeholder
Whisperer
I see stakeholders as partners and resources versus people to appease, and work to strategically build strong relationships with everyone, from the engineering team up to the C-suite.
I see stakeholders as partners and resources versus people to appease, and work to strategically build strong relationships with everyone, from the engineering team up to the C-suite.
I see stakeholders as partners and resources versus people to appease, and work to strategically build strong relationships with everyone, from the engineering team up to the C-suite.
Want to learn more?
About
18+ Years of UX Leadership that Elevates Teams and Transforms Experiences
18+ Years of UX Leadership that Elevates Teams and Transforms Experiences
Leadership
Work History
👊 Global Team Leadership
I’ve established and led global UX/UI practices, coaching multi-disciplinary teams in the US, France, and Mexico while working with global organizations.
🧐 From Complex to Compelling
I lead UX teams to simplify complexity, unify fragmented experiences, drive customer engagement, and create bold solutions that leave competitors in the dust.
🎯 Journey-Led Strategist
I transform deep insights into customer journeys that align teams, connect with users, and fuel long-term product success.
📚 Fearlessly Innovative
I inspire teams to harness emerging tech, take calculated risks, and push the boundaries of UX to create bold and memorable experiences.
🔭 Versatile UX Orchestrator
I strategically build processes and bring the right people together to transform insights into remarkable, user-informed experiences.
⚡️ Dynamic Facilitator
I excel in facilitating workshops that foster communication, alignment, and collaboration across diverse teams.
🔍 Accessibility Advocate
Committed to designing inclusive experiences, I ensure accessibility is a core component of every project.
Leadership
Work History
👊 Global Team Leadership
I’ve established and led global UX/UI practices, coaching multi-disciplinary teams in the US, France, and Mexico while working with global organizations.
🧐 From Complex to Compelling
I lead UX teams to simplify complexity, unify fragmented experiences, drive customer engagement, and create bold solutions that leave competitors in the dust.
🎯 Journey-Led Strategist
I transform deep insights into customer journeys that align teams, connect with users, and fuel long-term product success.
📚 Fearlessly Innovative
I inspire teams to harness emerging tech, take calculated risks, and push the boundaries of UX to create bold and memorable experiences.
🔭 Versatile UX Orchestrator
I strategically build processes and bring the right people together to transform insights into remarkable, user-informed experiences.
⚡️ Dynamic Facilitator
I excel in facilitating workshops that foster communication, alignment, and collaboration across diverse teams.
🔍 Accessibility Advocate
Committed to designing inclusive experiences, I ensure accessibility is a core component of every project.
Leadership
Work History
👊 Global Team Leadership
I’ve established and led global UX/UI practices, coaching multi-disciplinary teams in the US, France, and Mexico while working with global organizations.
🧐 From Complex to Compelling
I lead UX teams to simplify complexity, unify fragmented experiences, drive customer engagement, and create bold solutions that leave competitors in the dust.
🎯 Journey-Led Strategist
I transform deep insights into customer journeys that align teams, connect with users, and fuel long-term product success.
📚 Fearlessly Innovative
I inspire teams to harness emerging tech, take calculated risks, and push the boundaries of UX to create bold and memorable experiences.
🔭 Versatile UX Orchestrator
I strategically build processes and bring the right people together to transform insights into remarkable, user-informed experiences.
⚡️ Dynamic Facilitator
I excel in facilitating workshops that foster communication, alignment, and collaboration across diverse teams.
🔍 Accessibility Advocate
Committed to designing inclusive experiences, I ensure accessibility is a core component of every project.
Leadership
Work History
👊 Global Team Leadership
I’ve established and led global UX/UI practices, coaching multi-disciplinary teams in the US, France, and Mexico while working with global organizations.
🧐 From Complex to Compelling
I lead UX teams to simplify complexity, unify fragmented experiences, drive customer engagement, and create bold solutions that leave competitors in the dust.
🎯 Journey-Led Strategist
I transform deep insights into customer journeys that align teams, connect with users, and fuel long-term product success.
📚 Fearlessly Innovative
I inspire teams to harness emerging tech, take calculated risks, and push the boundaries of UX to create bold and memorable experiences.
🔭 Versatile UX Orchestrator
I strategically build processes and bring the right people together to transform insights into remarkable, user-informed experiences.
⚡️ Dynamic Facilitator
I excel in facilitating workshops that foster communication, alignment, and collaboration across diverse teams.
🔍 Accessibility Advocate
Committed to designing inclusive experiences, I ensure accessibility is a core component of every project.
Leadership
Work History
👊 Global Team Leadership
I’ve established and led global UX/UI practices, coaching multi-disciplinary teams in the US, France, and Mexico while working with global organizations.
🧐 From Complex to Compelling
I lead UX teams to simplify complexity, unify fragmented experiences, drive customer engagement, and create bold solutions that leave competitors in the dust.
🎯 Journey-Led Strategist
I transform deep insights into customer journeys that align teams, connect with users, and fuel long-term product success.
📚 Fearlessly Innovative
I inspire teams to harness emerging tech, take calculated risks, and push the boundaries of UX to create bold and memorable experiences.
🔭 Versatile UX Orchestrator
I strategically build processes and bring the right people together to transform insights into remarkable, user-informed experiences.
⚡️ Dynamic Facilitator
I excel in facilitating workshops that foster communication, alignment, and collaboration across diverse teams.
🔍 Accessibility Advocate
Committed to designing inclusive experiences, I ensure accessibility is a core component of every project.
AI Expertise
Coaching teams and organizations to improve performance through harnessing AI
Teaching AI Mastery
Developed and taught advanced Prompt Engineering techniques that improved the accuracy and relevance of AI outputs, empowering teams to use AI tools more effectively.
Custom GPTs
Developed custom GPTs for 3 organizations to help streamline research, customer personas, project briefs, and content creation and reducing deliverable turnaround times by 20%.
Rapid Prototyping
Experimenting and using AI-based design tools like Claude, Creatie, and UX Pilot to prototype ideas faster, reducing design iteration cycles and enabling quicker validation of concepts for agency and client projects.
Training Others
Led 3 hands-on AI workshops for over 100 professionals across multiple organizations, equipping marketers and design teams with new skills to integrate AI into their daily workflows.
Crafting Workflows
Built AI-enhanced team workflows for a SaaS company using new AI tools and processes which balanced human creativity with AI efficiencies, setting a new standard for collaboration and productivity.
Gaining Efficiencies
Mapped design and strategy workflows for two different agencies to identify bottlenecks and implement AI solutions that automated manual tasks and significantly boosted productivity across roles.
AI Expertise
Coaching teams and organizations to improve performance through harnessing AI
Teaching AI Mastery
Developed and taught advanced Prompt Engineering techniques that improved the accuracy and relevance of AI outputs, empowering teams to use AI tools more effectively.
Custom GPTs
I've created custom GPTs for 3 organizations, streamlining research and content creation and reducing deliverable turnaround times by 20%.
Rapid Prototyping
Utilized AI tools to prototype ideas faster, reducing design iteration cycles and enabling quicker validation of concepts for agency and client projects.
Training Others
Led 3 hands-on AI workshops for over 100 professionals across multiple organizations, equipping teams with the skills to integrate AI into their workflows.
Crafting Workflows
Built AI-enhanced team workflows for a SaaS company that balanced human creativity with AI-driven efficiencies, setting a new standard for collaboration and productivity.
Gaining Efficiencies
Mapped team workflows fpr 2 agencies to identify bottlenecks, implementing AI solutions that automated manual tasks and significantly boosted productivity across roles.
Teaching AI Mastery
Developed and taught advanced Prompt Engineering techniques that improved the accuracy and relevance of AI outputs, empowering teams to use AI tools more effectively.
Custom GPTs
I've created custom GPTs for 3 organizations, streamlining research and content creation and reducing deliverable turnaround times by 20%.
Rapid Prototyping
Utilized AI tools to prototype ideas faster, reducing design iteration cycles and enabling quicker validation of concepts for agency and client projects.
Training Others
Led 3 hands-on AI workshops for over 100 professionals across multiple organizations, equipping teams with the skills to integrate AI into their workflows.
Crafting Workflows
Built AI-enhanced team workflows for a SaaS company that balanced human creativity with AI-driven efficiencies, setting a new standard for collaboration and productivity.
Gaining Efficiencies
Mapped team workflows fpr 2 agencies to identify bottlenecks, implementing AI solutions that automated manual tasks and significantly boosted productivity across roles.
Teaching AI Mastery
Developed and taught advanced Prompt Engineering techniques that improved the accuracy and relevance of AI outputs, empowering teams to use AI tools more effectively.
Custom GPTs
I've created custom GPTs for 3 organizations, streamlining research and content creation and reducing deliverable turnaround times by 20%.
Rapid Prototyping
Utilized AI tools to prototype ideas faster, reducing design iteration cycles and enabling quicker validation of concepts for agency and client projects.
Training Others
Led 3 hands-on AI workshops for over 100 professionals across multiple organizations, equipping teams with the skills to integrate AI into their workflows.
Crafting Workflows
Built AI-enhanced team workflows for a SaaS company that balanced human creativity with AI-driven efficiencies, setting a new standard for collaboration and productivity.
Gaining Efficiencies
Mapped team workflows fpr 2 agencies to identify bottlenecks, implementing AI solutions that automated manual tasks and significantly boosted productivity across roles.
Teaching AI Mastery
Developed and taught advanced Prompt Engineering techniques that improved the accuracy and relevance of AI outputs, empowering teams to use AI tools more effectively.
Custom GPTs
I've created custom GPTs for 3 organizations, streamlining research and content creation and reducing deliverable turnaround times by 20%.
Rapid Prototyping
Utilized AI tools to prototype ideas faster, reducing design iteration cycles and enabling quicker validation of concepts for agency and client projects.
Training Others
Led 3 hands-on AI workshops for over 100 professionals across multiple organizations, equipping teams with the skills to integrate AI into their workflows.
Crafting Workflows
Built AI-enhanced team workflows for a SaaS company that balanced human creativity with AI-driven efficiencies, setting a new standard for collaboration and productivity.
Gaining Efficiencies
Mapped team workflows fpr 2 agencies to identify bottlenecks, implementing AI solutions that automated manual tasks and significantly boosted productivity across roles.
AI Expertise
Coaching teams and organizations to improve performance through harnessing AI
Teaching AI Mastery
Developed and taught advanced Prompt Engineering techniques that improved the accuracy and relevance of AI outputs, empowering teams to use AI tools more effectively.
Custom GPTs
Developed custom GPTs for 3 organizations to help streamline research, customer personas, project briefs, and content creation and reducing deliverable turnaround times by 20%.
Rapid Prototyping
Experimenting and using AI-based design tools like Claude, Creatie, and UX Pilot to prototype ideas faster, reducing design iteration cycles and enabling quicker validation of concepts for agency and client projects.
Training Others
Led 3 hands-on AI workshops for over 100 professionals across multiple organizations, equipping marketers and design teams with new skills to integrate AI into their daily workflows.
Crafting Workflows
Built AI-enhanced team workflows for a SaaS company using new AI tools and processes which balanced human creativity with AI efficiencies, setting a new standard for collaboration and productivity.
Gaining Efficiencies
Mapped design and strategy workflows for two different agencies to identify bottlenecks and implement AI solutions that automated manual tasks and significantly boosted productivity across roles.
AI Expertise
Coaching teams and organizations to improve performance through harnessing AI
Teaching AI Mastery
Developed and taught advanced Prompt Engineering techniques that improved the accuracy and relevance of AI outputs, empowering teams to use AI tools more effectively.
Custom GPTs
Developed custom GPTs for 3 organizations to help streamline research, customer personas, project briefs, and content creation and reducing deliverable turnaround times by 20%.
Rapid Prototyping
Experimenting and using AI-based design tools like Claude, Creatie, and UX Pilot to prototype ideas faster, reducing design iteration cycles and enabling quicker validation of concepts for agency and client projects.
Training Others
Led 3 hands-on AI workshops for over 100 professionals across multiple organizations, equipping marketers and design teams with new skills to integrate AI into their daily workflows.
Crafting Workflows
Built AI-enhanced team workflows for a SaaS company using new AI tools and processes which balanced human creativity with AI efficiencies, setting a new standard for collaboration and productivity.
Gaining Efficiencies
Mapped design and strategy workflows for two different agencies to identify bottlenecks and implement AI solutions that automated manual tasks and significantly boosted productivity across roles.
AI Expertise
Coaching teams and organizations to improve performance through harnessing AI
Teaching AI Mastery
Developed and taught advanced Prompt Engineering techniques that improved the accuracy and relevance of AI outputs, empowering teams to use AI tools more effectively.
Custom GPTs
Developed custom GPTs for 3 organizations to help streamline research, customer personas, project briefs, and content creation and reducing deliverable turnaround times by 20%.
Rapid Prototyping
Experimenting and using AI-based design tools like Claude, Creatie, and UX Pilot to prototype ideas faster, reducing design iteration cycles and enabling quicker validation of concepts for agency and client projects.
Training Others
Led 3 hands-on AI workshops for over 100 professionals across multiple organizations, equipping marketers and design teams with new skills to integrate AI into their daily workflows.
Crafting Workflows
Built AI-enhanced team workflows for a SaaS company using new AI tools and processes which balanced human creativity with AI efficiencies, setting a new standard for collaboration and productivity.
Gaining Efficiencies
Mapped design and strategy workflows for two different agencies to identify bottlenecks and implement AI solutions that automated manual tasks and significantly boosted productivity across roles.
AI Expertise
Coaching teams and organizations to improve performance through harnessing AI
Teaching AI Mastery
Developed and taught advanced Prompt Engineering techniques that improved the accuracy and relevance of AI outputs, empowering teams to use AI tools more effectively.
Custom GPTs
I've created custom GPTs for 3 organizations, streamlining research and content creation and reducing deliverable turnaround times by 20%.
Rapid Prototyping
Utilized AI tools to prototype ideas faster, reducing design iteration cycles and enabling quicker validation of concepts for agency and client projects.
Training Others
Led 3 hands-on AI workshops for over 100 professionals across multiple organizations, equipping teams with the skills to integrate AI into their workflows.
Crafting Workflows
Built AI-enhanced team workflows for a SaaS company that balanced human creativity with AI-driven efficiencies, setting a new standard for collaboration and productivity.
Gaining Efficiencies
Mapped team workflows fpr 2 agencies to identify bottlenecks, implementing AI solutions that automated manual tasks and significantly boosted productivity across roles.
Teaching AI Mastery
Developed and taught advanced Prompt Engineering techniques that improved the accuracy and relevance of AI outputs, empowering teams to use AI tools more effectively.
Custom GPTs
I've created custom GPTs for 3 organizations, streamlining research and content creation and reducing deliverable turnaround times by 20%.
Rapid Prototyping
Utilized AI tools to prototype ideas faster, reducing design iteration cycles and enabling quicker validation of concepts for agency and client projects.
Training Others
Led 3 hands-on AI workshops for over 100 professionals across multiple organizations, equipping teams with the skills to integrate AI into their workflows.
Crafting Workflows
Built AI-enhanced team workflows for a SaaS company that balanced human creativity with AI-driven efficiencies, setting a new standard for collaboration and productivity.
Gaining Efficiencies
Mapped team workflows fpr 2 agencies to identify bottlenecks, implementing AI solutions that automated manual tasks and significantly boosted productivity across roles.
Teaching AI Mastery
Developed and taught advanced Prompt Engineering techniques that improved the accuracy and relevance of AI outputs, empowering teams to use AI tools more effectively.
Custom GPTs
I've created custom GPTs for 3 organizations, streamlining research and content creation and reducing deliverable turnaround times by 20%.
Rapid Prototyping
Utilized AI tools to prototype ideas faster, reducing design iteration cycles and enabling quicker validation of concepts for agency and client projects.
Training Others
Led 3 hands-on AI workshops for over 100 professionals across multiple organizations, equipping teams with the skills to integrate AI into their workflows.
Crafting Workflows
Built AI-enhanced team workflows for a SaaS company that balanced human creativity with AI-driven efficiencies, setting a new standard for collaboration and productivity.
Gaining Efficiencies
Mapped team workflows fpr 2 agencies to identify bottlenecks, implementing AI solutions that automated manual tasks and significantly boosted productivity across roles.
Teaching AI Mastery
Developed and taught advanced Prompt Engineering techniques that improved the accuracy and relevance of AI outputs, empowering teams to use AI tools more effectively.
Custom GPTs
I've created custom GPTs for 3 organizations, streamlining research and content creation and reducing deliverable turnaround times by 20%.
Rapid Prototyping
Utilized AI tools to prototype ideas faster, reducing design iteration cycles and enabling quicker validation of concepts for agency and client projects.
Training Others
Led 3 hands-on AI workshops for over 100 professionals across multiple organizations, equipping teams with the skills to integrate AI into their workflows.
Crafting Workflows
Built AI-enhanced team workflows for a SaaS company that balanced human creativity with AI-driven efficiencies, setting a new standard for collaboration and productivity.
Gaining Efficiencies
Mapped team workflows fpr 2 agencies to identify bottlenecks, implementing AI solutions that automated manual tasks and significantly boosted productivity across roles.
Fractional UX Consulting
Gain access to the UX and Product Design expertise your team needs at a fraction of the cost of hiring a permanent leader.
In-House UX Direction & Support
I’ll make sure your team does their best work and grows their skills and confidence at the same time, all within a monthly time commitment that is tailored to your unique needs and timelines.
UX Team Growth & Coaching
Whether you need help growing a team or elevating the current team, I’ll coach to use the latest UX methods, tools, and strategies to reach your company goals while giving them repeatable actions and templates to use when I’m gone.
As your in-house UX expert, I will address your toughest experience problems, elevate your team’s work, or optimize your design process.
Executive Presence & Communication
I can clearly present design solutions or lead stakeholder workshops with C-Suite and VPs so the value of UX is understood, making it easy for leaders to make informed decisions.
Fractional Leadership
Fractional Leadership
Leading UX and Product Design teams at a fraction of the cost of hiring a permanent leader.
Leading UX and Product Design teams at a fraction of the cost of hiring a permanent leader.
Leading UX and Product Design teams at a fraction of the cost of hiring a permanent leader.
In-House UX Direction & Support
I’ll make sure your team does their best work, growing their skills and confidence at the same time, all within a monthly time commitment that is tailored to your unique needs and timelines.
I’ll make sure your team does their best work, growing their skills and confidence at the same time, all within a monthly time commitment that is tailored to your unique needs and timelines.
UX Team Growth & Coaching
Whether you need help growing a team or elevating them, I’ll teach them to use the latest UX methods, tools, and strategies to reach company goals while giving them repeatable methods to use when I’m gone.
Whether you need help growing a team or elevating them, I’ll teach them to use the latest UX methods, tools, and strategies to reach company goals while giving them repeatable methods to use when I’m gone.
Executive Presence & Communication
I can clearly present design solutions or lead stakeholder workshops with C-Suite and VPs so the value of UX is understood, making it easy for leaders to make informed decisions.
I can clearly present design solutions or lead stakeholder workshops with C-Suite and VPs so the value of UX is understood, making it easy for leaders to make informed decisions.
As your in-house UX expert, I will address your toughest experience problems, elevate your team’s work, or optimize your design process.
© Copyright 2025, All Rights Reserved by Steven Shay
© Copyright 2025, All Rights Reserved by Steven Shay
© Copyright 2025, All Rights Reserved by Steven Shay
© Copyright 2025, All Rights Reserved by Steven Shay